Director, Digital Experience

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Essential Duties and Responsibilities: Lead the end to end digital experience across web, app, and email to grow traffic, engagement, conversion, and loyalty. Create an audience centric content strategy and activation plan, orchestrate consumer journeys and messaging cadence, and drive a phased “crawl walk run” roadmap for continuous experience optimization Oversee the transition to a headless, composable ecommerce stack and ultimately consolidate disparate brand/sites into a coherent, scalable experience. Build and lead a high performing team and partner ecosystem to deliver measurable business impact Define the consumer journey architecture for priority segments; map funnel stage intents, key touchpoints, and emotional/behavioral signals; prioritize journey gaps and testable hypotheses Establish frequency and content maps...