Fire Protection Inspection Scheduler

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. This position is responsible for assisting the Fire Protection Inspection Coordinator by organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish. Essential Duties & Responsibilities: Schedule appointments for clients, answer phones and track clients’ service records. Assess the service needs of clients and connect them with the correct provider. Create and maintain a directory of service providers and resources. Create and maintain a database of clients and client needs. Interact with clients who are not satisfied, putting service and communication techniques into practice, and resolving any conflicts professionally and answering inquiries respectfully. Evaluate the quality of all services and identif...