Client Services Team Lead

Job description

Description The Client Services Team Lead role oversees assigned Commercial Operations team members who are responsible for delivering exceptional service to clients and ensuring accurate administration of the property and casualty programs. This role combines leadership, mentorship, operational oversight and client relationship management to optimize processes, and drive team performance within a fast-paced insurance brokerage environment. The Commercial Client Services Team Lead demonstrates the core values of Professional, Trust, Positive, and Team Player and functions as an example to their team members. Responsibilities: Onboarding, Training and Mentorship: - Lead, mentor and coach team members to achieve service standards and operational goals. - Foster a collaborative and positive team culture, focused on client satisfaction and continuous improvement. - Partner with team members to clarify and pursue their personal development goals. - Participate in recruiting, interviewing, onboarding and training of new team members to ensure consistent processes, effective knowledge transfer, and operational excellence. - Meet with team members one-on-one on a consistent basis. - Identi...