Operational Branch Services Officer On-Call

Job description

Description Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. Weekly Hours: Varies: Required to travel to other branches as assigned by the region. Job Summary: Under direct supervision: Provides quality service to customers. Promotes sales of bank services and products. Essential Functions: Customer Service - Deliver 5 points of service to external customers. (Your community banker, sundown rule, it is your time, 24 hours or bust, statement of fact and everybody makes a difference). - Adhere to QIS standards minimum of 95%. - Actively contributes to team success through clear and effective communication with co-workers. - Make outbound service or sales calls via telephone and written correspondence as direct by the Customer Service Manager. - Resolve customer problems and answer customer inquiries, ensuring superior customer service standards are maintained. Sales Support: - Meet...