IT Helpdesk Technician, Full-Time

Job description

The IT Helpdesk Technician maintains and supports Wedgwood's computer, telecommunication, and audiovisual systems. This includes responding to and resolving helpdesk requests from staff, installing and configuring hardware and software, maintaining endpoints and A/V equipment, and keeping the organization’s IT asset inventory accurate and up to date. Strong customer service, thorough troubleshooting, and complete documentation are core expectations of this position. Beyond resolving individual issues, this technician is expected to notice patterns — recurring problems, new trends, chronic pain points — and bring them to the team’s attention. Suggestions for process improvements or new technologies are welcome and encouraged. Additional tasks will be assigned as needed to support the IT Department’s RESPONSIBILITIES: QUALIFICATIONS: HOURS OF WORK: 40 hours, Monday-Friday: 8:30am-5pm Compensation : Dependent on experience $21.50-24.00 BENEFITS: - Serve as the primary point of contact for tier 1 IT support requests submitted via phone, email, chat, and in-person; handle every interaction with professionalism, patience, and ownership. - Acknowledge, triage, and prioritize incoming tick...