Program Manager, Cycle Operations

Job description

Every month at Book of the Month, hundreds of cross-functional tasks come together to deliver a great experience for our members, from book selection and production, to site and app ops, to inventory and fulfillment, to member experience and communications. The Program Manager, Cycle Operations is the connective layer that holds it all together and keeps everything moving smoothly. In this role, you'll execute and continuously improve our cycle operations playbook, drive cross-functional visibility through project management tools, and act as the central source of truth for the information our teams need to operate as one cohesive unit. At any given moment, one cycle will be live while up to three future cycles are in development behind it. Your job is to make sure nothing is slipping across all cycles and all groups. You'll also be the voice of the customer in our internal operations for the active cycle. From the moment a member clicks to their book ships from our warehouse, you'll monitor the journey, surface issues early, and partner with the right teams to resolve them before they become problems our members feel. What You'll Do: Cycle Operations Management: - Own the cycle op...