CSA Digital Operations Business Relationship Manager

Job description

About this role We are seeking an experienced and highly motivated Digital Operations Leader (Business Relation Management BRM Role) to join our CSA North America HVAC Digital team. The successful candidate will be responsible for managing Operations and Logistics and working with the broader digital organization to evolve digital capabilities that support end to end operational processes across Carrier, North America. This role partners closely with Supply Chain, Logistics, Warehousing, Finance, Customer Service, and Digital to ensure SAP enabled processes are efficient, scalable, and aligned with business outcomes. The role will lead operational process design, system enhancements, and issue resolution across SAP ECC (required) environments, with exposure to SAP S/4HANA (nice to have) as part of ongoing modernization efforts. The ideal candidate brings a strong blend of operational knowledge, SAP expertise , and digital execution leadership. Key Responsibilities: Digital Operations & Logistics Enablement: Own and support digital solutions that enable logistics , warehousing, inbound/outbound fulfillment, inventory visibility, and order to ship processes across the network. Serve...