MSP Level 2 Technician

Job description

Benefits: - 401(k) - 401(k) matching - Bonus based on performance - Company parties - Competitive salary - Dental insurance - Employee discounts - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance Summary: We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently. Responsibilities: - Flexible Scheduling - Career Advancement Opportunities - Competitive Compensation - $27 - $29 hourly - Health/Dental/Vision - Overtime Opportunities - 401k Match - Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software. - Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients. - Network Administration: Manage and maintain client...