Service Operations Coordinator

Job description

Replies within 24 hours Benefits: Position SummaryThe Service Operations Coordinator is responsible for coordinating daily service operations, including dispatching field technicians, managing ServiceTitan workflows, and overseeing day-to-day office activities that support efficient service delivery. This role serves as the central point of communication between the field, office, customers, and leadership to ensure schedules are optimized, jobs are properly documented, and operational standards are consistently followed.This position requires strong organizational skills, operational judgment, customer service awareness, and a solid understanding of service management systems in a fast-paced trade environment.Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:Dispatch & Scheduling Operations - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance - Schedule, dispatch, and monitor service technicians daily using ServiceTitan - Optimize routes and job assignments based on technician skill level, location, urgency, and...