Sr. Manager, Sales Operations

Job description

Purpose & Scope The Senior Manager of Sales Process & Effectiveness plays a key role in improving efficiency, scalability, and productivity across the Care Enablement US commercial organization. This role partners with commercial leadership and cross-functionally to optimize sales processes, support strategic initiatives, and drive adoption of best practices. The Senior Manager will lead process improvement efforts, project execution for strategic initiatives, and contribute to building a culture of continuous improvement using Lean and Six Sigma methodologies. Principal Duties & Responsibilities: - Contribute to the design and implementation of a continuous improvement approach to our end-to-end sales processes that support the customer buying journey. This will be focused on sales team productivity, standardizing workflows, reducing manual touches and ensuring scalable, repeatable revenue growth across the organization. - Partner with commercial leadership on the end-to-end sales process design (from lead to close), including prospecting, qualification, pipeline management, forecasting and handoff. - Collaborate with Technology and Operations teams to optimize CRM and sales tools...