Release of Information Specialist

Job description

Work Shift Day/Evening Scheduled Weekly Hours: 0 Summary: This position supports Mercy's philosophy of patient centered care by ensuring compliance with federal, state, and other regulatory agencies as well as ensuring patient charts are complete, timely and compliant. Job Description: Job Duties: - Receives, sorts, opens, and reviews all documented requests. - Logs all releases into the EHR (Epic) Release of Information (ROI) tracking module within 72 hours of receipt and determines appropriateness of all requests to ensure HIPAA compliance. - Responds to request for medical record and/or itemized bills in a timely and efficient manner. Adheres to organizational policies, HIPAA, State and Federal Regulations. - Ensures accuracy and provides the highest quality customer service. - Performs self-quality checks on work to assure accuracy of the release. - Communicates (educates, updates, responds to inquiries) with internal/external customers (patients, attorneys, law enforcement, auditors, insurance company representatives, nursing units, physicians, other hospital departments) effectively and efficiently in a professional and courteous manner regarding request as needed, providing...