Director Customer Success

Job description

Job Title: Director Customer Success: Requirement: Applicants must have a Bachelor’s degree or foreign equivalent in Engineering, Business Administration, Management, Information Systems or related fields, plus five years of experience in a related occupation. Travel/relocation required as jobs will be performed at various unanticipated locations throughout the United States. - Manage assigned client accounts and serve as the primary point of contact for ongoing business and technical engagements. - Work closely with client stakeholders to understand business objectives and technical requirements across digital and data-driven initiatives. - Provide oversight for solution delivery involving AI and agentic AI initiatives across industries such as retail, airlines, and consumer products. - Coordinate with internal engineering and architecture teams delivering digital solutions across web and mobile platforms, including native Android and iOS. - Review and align high-level technical approaches involving data platforms, cloud-based systems, and modern application frameworks. - Oversee initiatives spanning technology stacks such as React, Java, .NET, and data engineering solutions. - Su...