Senior C2C Collections Process Expert

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role: - Lead the execution of end-to-end collections operations, ensuring alignment with client expectations and service level agreements. - Manage the collections department, setting strategic goals that enhance cash flow, customer experience, and overall O2C performance. - Define and implement customer segmentation strategies based on portfolio analysis to optimize collection efforts and resource allocation. - Collaborate with legal teams and initiate timely engagement in cases requiring formal recovery actions or dispute resolution. - Develop and execute proactive collection strategies using automation and analytics to reduce manual effort and improve efficiency. - Apply advanced collection techniques and adjust strategies based on customer behavior and portfolio risk profiles...