Principal Software Engineer (Agentic AI)

Job description

The SaaS Observability organization oversees all enterprise software services supporting over 25,000 customers and processing more than 60 billion transactions daily. Within this group, the Observability team delivers strategic software solutions and large-scale production engineering services that ensure our cloud products operate with maximum reliability, performance, and resilience. SaaS Observability operates one of the largest telemetry infrastructures in the industry, handling petabytes of data, monitoring billions of objects, and maintaining modern telemetry pipelines across distributed environments. The team is actively advancing its Agentic AI infrastructure to enable intelligent, autonomous observability. We’re seeking a visionary Principal Software Engineer – Agentic AI to lead the evolution of our observability platform into an intelligent, agentic AI-powered system. You’ll architect scalable solutions that integrate telemetry, LLMs, and autonomous agents to deliver predictive insights, automated diagnostics, and real-time decision support across our global cloud infrastructure. This role sits at the intersection of enterprise AI, cloud observability, and multi-agent or...