Operations Senior Function Group Manager

Job description

Citibank N.A. seeks an Operations Senior Function Group Manager for its New York, NY location. DUTIES: Set strategic vision and requirements for Operations platforms across New Builds, Business Architecture and Technology aligned to stakeholders and client needs. Drive collaboration across all critical Operations functions, including Customer Service, Collections & Recovery, Credit, Transaction Services, Core Operations, Compliance and Regulatory Risk ensuring and promoting close partnerships, driving toward clear shared objectives, mutual trust and confidence, and close collaboration to achieve these shared objectives. Drive key Transformation initiatives, establishing the strategic vision, governance and metrics associated to increase focus and execution discipline across all aspects of USPB Operations. Partner with our Product teams to drive E2E implementation of initiatives and translate them into tactical business plans with mechanisms for key measurements in place to monitor progress. Establish clear prioritization of work and overall governance. Oversee the Operation Program Management Office (PMO) team driving core cross functional USPB programs as well as tech BOW. Own Ope...