Lead Retail Service Worker, Bistro

Job description

Overview About the Role: The primary purpose of the Lead Retail Services Worker position is to assist the Retail Services Management Team in serving as a representative for the front-of-the-house activities; coordinates, performs, and monitors operations to maintain standards and meet financial goals; completes cash/charge revenue reporting, trains staff, and enhances customer satisfaction. Shows initiative and creativity towards sales and exploration of new methods of revenue generation. Responsibilities: What You’ll Do: - Service provided is patient centered and actively contributes to creating a friendly, welcoming and safe environment for UH customers. - Communicates clearly to ensure understanding and responds to complaints and concerns by resolving issues immediately whenever possible. - Organizes work process to accommodate customer needs, including internal customers and co‑workers, meets or exceeds customer expectations for service, acts as a role model for Service Excellence, maintains professional composure in the work place, and works effectively with team to ensure customer service scores for work area meet/exceed targets while demonstrating respect for patient rights....