Support Team Leader (Madrid)

Job description

Description: Today’s world is crime riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage of it. We know it too. For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends and help make the world a safer place with leading investigative analytics software solutions. We’re looking for a Support Team Leader who will be responsible for managing all support-related aspects within your region and team, including Customer Management, People Management, Service Requests, and Critical Event Management.: As a Cognyter you will: - Bring deep technical background, including strong understanding of computer and networking architecture and physical and virtual environment. - Act as the customer’s primary point of contact, ensuring exceptional customer experience through proactive communication, responsiveness, and strong relationship management with customer lead...