Complaints Officer

Job description

Job Description Summary Job Description: on Complaints Officers 12 Month Fixed Term Contract Location: Edinburgh (We believe in the power of in-person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time) Salary: A competitive salary starting from £28,160 depending on the experience you can bring. Closing Date: 27th May 2026: We’re driven by our commitment to helping the UK get ready for retirement. As part of this, we’re constantly developing new ways to simplify, improve and revolutionise how we help individuals, employers, advisers, our communities, and the environment. That means we need the right kind of people on our team. We help people live their best lives . We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. We’re looking for an experienced Complaints Officer to join our Customer Oversight team. You’ll take ownership of complex complaints passed over from our Triage Complaints Officers, investigate the customer experience to work out if they’ve been detrimentally impacted by our service, proposition, or products. In cases where that’s happened, you’ll calculate the appropriate...