Hotel Sales & Front Desk Coordinator

Job description

Position Summary The Sales & Front Desk Coordinator is a dual-role position supporting both the hotel’s sales efforts and front desk operations. This role assists with administrative sales tasks while also providing excellent guest service at the front desk. The ideal candidate is organized, customer-focused, and able to balance administrative responsibilities with guest-facing duties. Key Responsibilities: Sales & Administrative Support: - Assist the Director of Sales with preparing proposals, contracts, and group/event documentation - Maintain organized and up-to-date sales files and records - Coordinate communication between sales and hotel departments to ensure smooth execution of group business - Support group bookings by entering rooming lists, pre-blocking rooms, and preparing welcome materials - Assist with creating reports and tracking sales activity - Help coordinate details for group arrivals and events - Conduct basic site tours of the hotel as needed - Respond to sales inquiries and route leads appropriately Front Desk Responsibilities: - Provide excellent guest service by greeting and assisting guests with check-in and check-out - Handle guest requests, concerns, and...