Digital Banking Specialist

Job description

Description Position Purpose: This role operates in a fast-paced, time-sensitive environment and requires strong problem-solving abilities, accuracy and attention to detail. The ideal candidate thrives in a positive, team-oriented setting and takes pride in delivering high-quality work. Responsibilities include supporting digital banking products such as debit card operations and online banking services. This position also plays an important part in upholding Civista Bank’s mission to enhance the financial well-being of our employees and shareholders and to make a meaningful impact on the communities we serve. Key Accountabilities: - Provide daily support for online banking products to both internal teams and external customers, ensuring timely and accurate assistance. - Respond to inbound customer inquiries related to digital banking access, functionality, troubleshooting, and general navigation, maintaining a high level of service and professionalism. - Assist customers with password resets, account lockouts, mobile app support, and other digital banking access issues, escalating complex cases when necessary. - Process and support debit card operations, including expedited card o...