Benefit Programs Specialist II

Job description

Job Description – This is a sensitive and essential position. Conducts interviews, evaluates qualifications for financial assistance programs based on information from customers, and makes eligibility determinations in accordance with federal and/or state policies and guidelines for participation in SNAP/Medicaid/TANF and other financial programs. Information is entered into VDSS or county systems (VaMMIS/VaCMS/Thomas Brothers). Submit local reports as needed and necessary. Explains responsibilities, rights, and program availability to customers. Reviews VDSS broadcasts. Refers suspected fraud cases to Fraud Investigator. Provides emergency shelter duty in times of emergencies and/or natural disaster. Qualifications – Knowledge, Skills, and Abilities (KSA’s): Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and intervie...