Client Service Specialist

Job description

The Client Services Specialist (CSS) provides support to Gehring Group’s account management team in answering daily service needs and providing claims/billing support to employees/members of clients. The CSS is an advocate for Gehring Group’s clients’ employees and reports directly to the Supervisory Account Manager while working under the supervision of the Client Services’ Team Lead. The CSS is well-versed in employee benefits, including medical, dental, vision, life, and disability coverage. Your Impact: 1. Establish and maintain excellent working relationships with clients and insurance partners: Resolve clients’ escalated and complex issues relative to billing and member eligibility, claims resolution, member appeals, benefit verification, medical procedure authorizations, and general benefit inquiries. Serve as an expert resource and provide guidance to clients and their employees throughout the year on benefits. Assist with the execution of Employee Benefit Highlight (EBH) booklets for all clients on an annual basis. Update booklet content and work with in-house graphics and account management teams to ensure timely production and delivery of booklets. Serve as a resource an...