Customer Audit Manager

Job description

L SEG Risk Intelligence provides a suite of solutions to help organisations efficiently navigate risks, limit reputational damage, reduce fraud and comply with legal and regulatory obligations around the globe. What you’ll be doing: Help develop a customer audit workflow, identifying key stakeholders and implementing workflow within division. Take a senior lead on the management and scheduling of the Customer Audit program, ensuring that all internal partners are briefed, logistics organized and evidence collated, being the Customer Audit representative with the client. Work directly with customers and account teams to proactively address queries based on trends and common themes observed in assigned requests. Help achieve efficiency gains and cost reduction by expanding existing attestations to cover core customer expectations. Work with internal partners to drive successful completion of remediation as identified during client audit. Publish monthly/quarterly/annual metrics from the managed programs to Key Stakeholders and SME’s. Main interface with stakeholders – including Infrastructure & Cloud, Tech Services teams, business and product teams, customer facing teams and external...