Service Design (All Genders)

Job description

Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus. Job Description: We are seeking an Experience Designer to join our team and play a pivotal role in improving zooplus' customer experience through Strategic design work, customer journey mapping and the development of zooplus Services . In this role, you will use data-driven insights, customer research, and collaborative design techniques to enhancing the experiences we deliver across our digital touchpoints As an experience Designer, you will be supporting the design of end-to-end customer experiences, aligning with key stakeholders, and ensuring that solutions meet customer needs while supporting zooplus’ strategic goals. Key Responsibilities: Partner with data and research teams to drive des...