Information Technology Helpdesk Coordinator

Job description

Located at our Core Lab within the Information Technology Department (Moraine, OH) Full-Time Day Shift (8:30 AM-5:00 PM) Position Summary: Perform first-level helpdesk support, perform basic troubleshooting, oversee Helpdesk staff and ticket queues, and other duties as assigned. Assist with PC, printer, and other peripheral hardware and software upgrades. Identifies helpdesk problem issue trends with IT Operations Manager and offers potential solutions through procedure updates or education. Responsibilities: Qualifications: - Assists in the work of our helpdesk team that provides support across CompuNet and various PHP locations – Including but not limited to purchasing equipment, communication, support initiatives, and service recovery. - Assist the manager with the creation of on call schedule. - Assist in training through the department. - Participate in the on-call schedule for after-hours support. - Contribute to support services for CompuNet and other affiliated sites. - Assists in planning, design, development, documentation, and implementation of support systems throughout CompuNet to provide business solutions to customers and allow for the flexibility of the future. - In...