Member Concierge

Job description

Job Title: Member Concierge Location: Dallas , TX Employment Type: Full-Time Classification: Non-Exempt (Hourly, Overtime Eligible) Compensation: $22,50 per hour + Full Benefits Day One About Flexcar: Flexcar is reimagining car ownership by offering a flexible, all-inclusive monthly subscription that covers insurance, maintenance, registration, and more. We are growing rapidly and committed to delivering a convenient and affordable alternative to traditional car ownership. Position Overview: As a Member Concierge, you play a vital role in delivering an exceptional experience for Flexcar members. You will support members before, during, and after their subscription, ensuring each interaction—whether in person, by phone, or digitally—is seamless and positive. This role includes significant driving responsibilities and hands-on vehicle preparation in a fast-paced, operational environment. Key Responsibilities: Member Experience & Service: - Provide high-quality support throughout the member lifecycle—from ordering and pickup to delivery, driving, and return. - Communicate with members via phone, chat, email, and in person. - Greet members professionally and create a welcoming environm...