Member Service Representative II

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: The Member Service Representative II is responsible for providing support and coverage to the Contact Center. The Member Service Representative II will interact with members by addressing inquiries and resolving complaints. Principle Duties and Responsibilities: Willingness and ability to exhibit Wellby Core Values every day. Works purposefully and is driven to provide the best team member experience. Proficient in all areas of the contact center, member servicing, and relationship building. Establishes and maintains a positive relationship by creating an exceptional member experience. Interacts with customers via telephone, email, or online chat to provide support and information on products or services. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns. Applies advanced knowledge and experience to situations and can r...