Senior Service Administrator - South East

Job description

We are seeking a highly organised, motivated, and detail‑driven Senior Service Administrator to support our busy refrigeration service operation. This full-time, office-based position (Monday–Friday) plays a critical role in ensuring the smooth, efficient running of our service department—supporting engineers, customers, and internal teams while upholding the highest standards of accuracy, customer care, and operational control. As a senior member of the administration team, you will lead by example, support junior administrators, and serve as a key point of coordination within our refrigeration service branch. Responsibilities / Tasks: Team & Administrative Leadership: Support, guide, and lead a team of service administrators, ensuring consistent workflow and performance. Maintain strong communication with the refrigeration engineering team, prioritising efficient scheduling and service delivery. Customer & Contract Administration: Manage new customer setup processes, including the completion of handover documentation and credit checks. Liaise with customer site contacts to schedule work, resolve queries, and follow up on overdue invoices. Monitor customer KPIs to ensure service-l...