Service Technician

Job description

Job DetailsJob Location: Tampa, FL 33619Providing a high level of customer service is of the utmost importance at HavenSmart and is an integral part of overall client offerings. As such, our service team is a vital part of the company. This role is responsible for assisting clients on site with their technical issues and providing solutions to problems in a timely manner. The ability to communicate with clients about complex technical problems in an easy-to-understand manner is a key function on this roll. Review client's current equipment configuration and recommend upgrades/enhancements, where warranted. Diagnose complex technical issues, use component isolation to address client issues in a timely manner - Handle onsite customer technical support issues and provide solutions - Document all information on what work was done onsite in our system - Ensure all parts and cables used onsite are properly added to the work order for billing along with labor - Improve existing client systems by evaluating objectives and specifications, reviewing proposed changes and making recommendations for upgrades. Work with service manager to provide proposals to clients - Maintain client confidence...