Banking Operations Associate - Excellence and Readiness

Job description

About the opportunity As part of the Banking Operations group you will be part of a team of motivated professionals with the objective to ensure and lead initiatives within operational readiness, governance and improvements. You will foster synergies and collaboration throughout the company while driving initiatives that improve quality and efficiency. In this role, you will: - Oversee readiness, governance, and process improvements across Banking Operations - Drive and support governance activities by monitoring adherence to processes, regulatory requirements, and risk controls - Work closely with Banking Operations leadership to define and track key metrics and OKRs that shape operational success - Carry the voice of the customer in collaboration with others, initiate and implement actions in order to improve the quality of services delivered to our customers - Help the operational teams with the analysis of incidents, and implement workarounds to effectively manage any current and future risks - Partner with cross-functional stakeholders (Product, Compliance, Outsourcing Partners, etc) to ensure smooth execution and alignment of operational initiatives - Continuously identify op...