Training & Performance Manager

Job description

ESSENTIAL JOB FUNCTIONS: - Train new staff members on the correct usage of company operating systems and processes by delivering in person training sessions and ensuring effective knowledge transfer - Ensure new employees are signed off as proficient in assigned system modules - Analyze key performance indicator gaps to determine where additional training is needed - Retrain current staff members on the correct usage of company operating systems and processes. - Train staff members on system enhancements as new modules are rolled out - Collaborate with Operations, Compliance, HR and Technology on the effectiveness of training material and make suggestions for continuous improvement. - Work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally. - Train new and existing employees on the use of Power BI and how that relates to achieving operational KPI’s and managing their daily workflow - Drive training compliance through monitoring of training records and reports - Other duties as assigned PHYSICAL REQUIREMENTS: - Talking, hearing and using hands to operate computer equipment - Vision abilities requi...