Active Care Lead

Job description

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), Tendfor, and IQ Messenger, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms. Requirements: As an Active Care Lead, you are responsible for actively managing and driving all ongoing operational activities for a portfolio of enterprise customers enrolled in the Active Care offering. You act as the central owner and integrator across open support cases, professional services engagements, upgrades, and proactive service activities. You maintain continuous oversight of open in...