Customer Services Director AMEC

Job description

Job title – Customer Services Director AMEC Location – AMEC – Home working Role benefits – Competitive Salary + Bonus + Benefits + holiday (plus public holidays) + Pension Scheme, and more! Partners in Discovery. Together, we achieve more. About the role: As our Regional Customer Success Director, you’ll be at the forefront of shaping exceptional customer experiences across your region. Leading a dynamic, geographically diverse team of Customer Service professionals, you’ll drive performance, innovation, and collaboration to deliver world-class support to our customers. In this pivotal role, you’ll champion customer satisfaction and loyalty, turning insights into action to continuously elevate our Net Promoter Score (NPS) and service excellence. You’ll inspire your teams to deliver value through every interaction, while optimizing operations to achieve outstanding results in the most effective and sustainable way. You’ll also work hand-in-hand with our Export (Sales) teams, distributors, and agents to ensure seamless technical support and a consistent Malvern Panalytical experience across every touchpoint. Your ultimate mission: to build and nurture a high-performing, customer-focu...