Support Analyst

Job description

Job Description We’re looking for a Support Analyst to join our IT Application Support team and help ensure our business‑critical applications run smoothly for everyone who relies on them. This role is well suited to someone who enjoys problem‑solving, collaboration, and making improvements that have a real impact on users’ day‑to‑day experiences. You will provide advanced support for live applications, taking ownership of incidents escalated from the Service Desk or raised directly with the Application Support team. You’ll work closely with both technical colleagues and business users, helping to understand issues, explain solutions clearly, and ensure systems remain reliable and well‑supported. Alongside incident resolution, you’ll contribute to continuous improvement by identifying recurring issues and supporting longer‑term solutions, using Problem Management and ITIL best practices. **Please note that this a 3 month FTC role** Qualifications: - Expertise in Microsoft Dynamics 365, with relevant certifications such as Microsoft Dynamics 365 Fundamentals (CRM, ERP), Power Platform. - Expertise in FinOps and CE for D365 - Proven experience in Business Application role preferably...