Customer Support Consultant

Job description

About the team Zillow Media Experts is an innovative company in the real estate photography industry, providing agents with a straightforward, efficient, and credible way to schedule and receive outstanding media for their listings. Our service encompasses professional photography, aerial photography, interactive floor plans, virtual tours, and more. Improving the ample media resources of Zillow Media Experts, Zillow Showcase is a premium marketing solution that enables agents and teams to craft impressive listings that stand out in the market. By applying Zillow Showcase and Zillow Media Experts, agents can tailor their listings, promote their brand, and differentiate themselves on Zillow.com. About the role: As a Zillow Media Expert and Showcase Customer Experience Consultant, you will play a crucial role in delivering magnificent customer service to our valued clients. Your responsibilities will include: Providing efficient and high-quality customer service through multiple channels (phone,email, and chat). Mentoring customers and offering effective solutions to meet their needs. Ensuring excellent customer satisfaction and prioritizing customer happiness. Assisting customers wi...