Front Desk & Patient Engagement Coordinator

Job description

Front Desk & Patient Engagement Coordinator BFF Medical Wellness is a membership-based medical wellness clinic specializing in functional medicine, aesthetics, body contouring, and anti-aging treatments. We operate multiple locations in Southern California and are actively growing. We're looking for a Front Desk & Patient Engagement Coordinator who does more than manage a lobby — you set the tone for every patient's experience and play a direct role in helping them get the most out of their wellness journey. The Role: You are the first person patients see when they walk through our doors, and that first interaction shapes everything that follows. This role is equal parts organization and connection. You'll manage scheduling, handle check-ins, coordinate patient flow, and keep the front of house running smoothly. But that's only half the job. The other half is building genuine relationships with patients, understanding their goals, identifying services that align with what they're looking for, and helping them take the next step in their wellness journey. At BFF, we operate on a membership model that gives patients access to a full range of services at rates significantly below mark...