Technical Services Field Engineer - Variable Frequency Drives & Motors (EE25113)

Job description

Job # EE25113 Job Title Technical Services Field Engineer – Variable Frequency Drives & Motors Office Location Roanoke, VA preferred: Business Function/Department Industrial Systems/Technical Services: Sales Territory, if applicable: General Role Description: Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely Role Accountabilities: - Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company’s VFD products - Provide technical support to clients and other engineers, when not in the field - Perform preventative maintenance on client equipment - Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary - Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned - Troubleshoot, isolate issue, repair and/or replace defective components - Update client relationship management (CRM) tool with appropriate case information...