Head of Operational Excellence & Content

Job description

At Argos, we’re building a Marketplace that makes it easier for customers to discover great products, and easier for sellers to grow with us. Behind every great Marketplace experience is an operation that runs smoothly, scales quickly, and delivers consistently high standards. This Head of Operational Excellence & Content role sits right at the centre of that. You’ll own the full seller journey from contract signature through onboarding, product set up and first sale, while leading the teams that make it happen. Your work will directly shape seller confidence, customer trust, and the pace at which our Marketplace can grow. You’ll combine strategic ownership with a hands-on leadership style, setting clear direction while staying close to the detail to remove blockers and keep pace high. This is a role where you’ll build scalable operations and set the standard for how onboarding and content is delivered at quality and at scale. We’re looking for a strong people leader with proven marketplace experience. You’ll understand how marketplace models operate in practice, bring solid e-commerce experience, and have the credibility to lead experienced managers, build capability and give clea...