Contact Center Member Relationship Specialist 1

Job description

Join Summit Credit Union as a Contact Center Member Relationship Specialist! Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team! What You’ll Do: - Serve members with excellence via phone and video—voice calls and video are your top priority! - Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being. - Solve problems creatively and go above and beyond to exceed expectations. - Take ownership of member situations, follow up as promised, and help us continually improve our service. - Work collaboratively as part of a dynamic Contact Center team. - Adapt and respond to changing situations and multiple priorities in a fast-paced work environment. What You Bring: - A passion for service and a knack for building relationships. - Experience in customer service, call centers, or financial environments (minimum two years preferred). - Strong communication skills —both written and verbal. - Ability to multitask and stay organized in a busy setting. - Basic/intermediate Microsoft...