Customer Service Supervisor

Job description

At BESTSELLER e-Commerce, our Customer Service team is at the heart of our customer success. Across phone, email, and chat, they serve customers globally in more than 10 languages and operate as a multibrand organization, ensuring every interaction reflects our commitment to quality, care, and continuous improvement. We are now looking for a Customer Service Supervisor to help lead part of our dynamic and international team. You will play a key role in empowering our team members, driving operational excellence, and fostering a culture where people love what they do and where customers feel it. WHAT'S THIS JOB ABOUT?: You’ll help lead part of our Customer Operations team. A dynamic, multicultural crew supporting our fashion brands across 15 countries and in 10+ languages. As a supervisor, you’ll own both the people side and the performance side: mentoring your team, streamlining operations, and making sure we’re always raising the bar for customer experience WHAT YOU'LL BE DOING: Lead & grow a high-performing team Manage day-to-day performance and ensure individual and team goals are met Mentor and coach team members to help them grow and perform at their best Support recruitment a...