Support Specialist

Job description

Ideal candidates will have a strong desire for investigating and correcting issues and ensuring strong client loyalty and high satisfaction. The Support Specialist position performs alert-based investigations and uses monitoring tools to provide system telemetry data. The troubleshooting process is completed by following steps outlined in team process documentation. Required Qualifications: - 2+ years of helpdesk experience - handling walk-up support - Demonstrate technical skills to troubleshoot common computer and phone issues - Operations support experience following procedures, ticketing systems, and monitoring inbox - Strong attention to detail - Excellent customer service, strong interpersonal, written communication, and superior written/oral communication skills - Highly motivated & self-starting individual contributor - Ability to perform well in a team environment - Operations Support experience following procedures and monitoring inbox and help desks - Troubleshooting fundamentals: logic, flow & reasoning - Ability to multitask - Ability to type 60 words per minute Preferred Qualifications: - In-depth working knowledge and troubleshooting ability - Windows Operating Syste...