Investigator, Banking and Mortgages - Cardiff

Job description

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Make a positive difference to financial services Contract: up to 4 years fixed-term contract Working hours: full time (35 hours pw) and part time (28 hours pw) Salary: £32,175 pa (full time), £25,740 pa (part time) Reporting to: Ombudsman Manager: Start date: 27th July 2026: Location: Cardiff: Our current hybrid policy requires one day per week in the office. Join our ‘Becoming an Investigator’ recruitment network and be one of the first to hear about upcoming opportunities in your area : here As part of your induction, you’ll need to spend your first week in our London office. We will cover your expenses for your time in London. About us: The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. The complaints we deal with vary. A customer might be having trouble with their bank account, struggling with payday loans, think an insurance pay out isn’t fair, or be wo...