Medical Assistant, Care Connections (Onsite Once a Week) - CA ONLY

Job description

JOB DESCRIPTION Job Summary Provides medical assistant support for Care Connections team. Responsible for contacting members following appointments/services rendered to ensure member understanding and navigation of the health care system, and coordination support for follow-up care. Also provides assistance for other administrative clinical support tasks. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties: - Coordinates care between members and providers after appointment/service delivery to support member navigation of the health care system, needs related to follow-up care and highest quality care/desired member health outcomes. - Communicates with Care Connections providers to clarify orders/requests and assists with escalation of issues to appropriate team(s) when unable to resolve independently. - Supports processing and follow-up for care management assignment and primary care provider referrals for high-risk members. - Escalates member issues related to prior authorizations for medications and durable medical equipment. - Communicates lab results and other exam findings with members and primary care providers. - Commun...