Customer Support Analyst I

Job description

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a significant impact. We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success. In this role, you will be on the front lines of delivering exceptional support to our customers, managing and resolving cases with a focus on quality, speed, and customer satisfaction. We value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more! This is a full-time opportunity with no travel required. Remote but ideally located in the Cincinnati OH area. What You'll Do: - Review and assess customer-initiated incoming support cases and categorize case priority - Respond to Level 1 and Level 2 online customer support cases, including: - Customer-generated cases (supplier/distributor) - Auto-generated cases (Ops Log Errors, PA Data, Missing Data) - Transactional cases measured by contractual time-to-resolution (TTR) - Meet Level 1 and Leve...