Product Support Specialist Tier 1

Job description

In these role, you’ll be the go-to expert helping customers with general Product Inquiries, Installation Assistance , as well as Warranty Claims and Questions — across Phone, Email, Chat, and Social Media! If you love talking Trucks and SUVs, solving customer concerns, and helping people get the most out of their aftermarket accessories, this could be the perfect fit for you! We are hiring on the following teams: Providing a wide range of Product options, our One-Piece Caps and Lids team specializes in Truck Caps and One-Piece Lids within our A.R.E. and UnderCover Brands! Customers can build and customize their A.R.E. Truck Cap using our RealTruck 3D Cap Builder, which allows for selections on paint color, window types, and door preferences before getting a quote from a local dealer. You’ll be the go-to expert helping customers with general Product Inquiries, Installation Assistance, as well as Warranty Claims and Questions — across Phone, Email, Chat, and Social Media! If you love talking Trucks and SUVs, solving customer concerns, and helping people get the most out of their aftermarket accessories, this could be the perfect fit for you! POSITION SUMMARY: The Tier 1 Product Suppo...