FRONT OFFICE SPECIALIST

Job description

Location/Department: Outpatient Clinic Part time - 54 hours per pay period Job Summary: Performs clerical functions, answers phone, schedules appointments, direct calls to appropriate team members, takes & directs messages, facilitates communication with the office. Duties/Responsibilities: - Checks, monitors, & adjusts daily provider schedule as needed. - Greets incoming patients and calls in a courteous & professional manner. - Demographic & insurance data obtained & verified on all patients at the time of scheduling, update if appropriate. - Answer all incoming calls of multiple lines & direct to appropriate personnel. - Take messages & send to provider using approved format. - Makes phone calls to patients as needed or requested. - Scan or Route all incoming documents to patient’s medical record. - Schedule appointments for follow-up & new patients. - Prepares and mails appropriate preparation instructions to patients. - Have patient sign medical record request if requested by provider & send to appropriate location (may have to look up information if patient does not know all info). - Make copies of all forms as needed. - Open & sort mail daily. - Check out patients on the com...