Customer Success Manager

Job description

Thomson Reuters is transforming the legal industry through a combination of best-in-class content, AI, and workflow solutions. As part of this transformation, Noetica—an AI-powered analytics and market intelligence platform—is entering a new phase of growth following its acquisition. We are building a Customer Success function that sits at the center of this evolution—supporting customers as they adopt new AI-driven workflows while also helping define how the product scales within a global organization. The Customer Success Manager will work closely with a set of strategic law firm clients, guiding them from initial onboarding through early adoption and into longer-term value realization. This role blends structured execution with strategic engagement, requiring someone who can both manage complex onboarding processes and partner with customers to shape how the platform is used within their organizations. This role offers a unique opportunity to operate at the intersection of a high-growth AI product and a global platform. You will work closely with sophisticated, strategic customers and help shape how a product is implemented and adopted in real time—combining the pace and ownersh...