Account Manager

Job description

Account Manager Department: Sales: Employment Type: Full Time: Location: Chicago: Description: As an Account Manager at Zencargo, you will act as the strategic partner to fast-growing brands, helping them turn supply chains into a competitive advantage. You will own a portfolio of customers and drive measurable commercial impact through data, technology, and logistics expertise. This is a growth-focused, data-driven role for someone who thrives on building high-value relationships, uncovering opportunities, and being fully accountable for commercial performance. Your Impact: Key Responsibilities - Manage a portfolio of strategic & SMB US-based accounts - Build and execute strategic account plans with defined growth targets - Increase stakeholder engagement and account penetration - Lead regular Business Reviews and ROI storytelling - Drive proactive platform usage and feature enablement - Monitor daily performance metrics using internal BI tools (e.g. Thoughtspot - Collaborate with Pricing & Procurement on rate optimisation and publishing - Identify upsell/cross-sell opportunities based on customer data and pain points - Own customer communication for escalations and partner with i...