Technician, Field Svc IV

Job description

About the Role Solving a problem is your specialty. Acquiring and retaining the required knowledge to troubleshoot an issue is your talent. Sound familiar? If you’re an operational, maintenance, and networking whiz who thrives in a dynamic 24/7 environment, we want to get to know you. Canon USA, a leader in technology, solutions, and services, is searching for a Field Service Technician IV to provide the highest level of support—in accordance with Services and Parts Standards— to our valued customers with extensive product knowledge and technical expertise of Canon-supported products. Your Impact: We’re actively seeking an expert to: - Diagnose mechanical, software, network, and system failures, using established procedures. - Service and repair designated equipment to Canon standards and specifications. - Prepare reports for analysis of product failure trends and service ability issues with necessary supported documentation, ensuring accurate information and recordkeeping. - Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. - Diligently maintain all technical information, Field Service Reports, Expense Reports, a...