Customer Insights Analyst

Job description

Location: Watford (Hybrid) We’re looking for a curious, commercially minded Data Analyst to support our clinics in delivering outstanding care. If you love turning data into meaningful action, partnering with teams across the business, and shaping decisions that directly impact pets, clients, and clinic teams, this could be the role for you. You’ll play a key part in analysing client behaviour across the full lifecycle — from first visits to reactivation and beyond. Your work will help us identify opportunities to improve retention, optimise marketing investment, and support our clinics with clear, actionable insights. What you’ll do: Analyse active client flows to provide meaningful insight for different channels Identify key issues and behavioural drivers behind client retention Support full‑funnel ROI analysis and evaluate channel performance Build, automate, and maintain clinic‑level dashboards to track performance Contribute to forecasting and scenario modelling to support business planning Work closely with Marketing and Finance teams to translate insights into action What you’ll bring: Naturally analytical, with experience working in data‑driven environments Comfortable work...